Scheduling delays

Issue Summary:

Between 26 and 27 June, some users experienced delays in content publishing and inconsistencies in the UI. In certain cases, content appeared to be stuck in a “Scheduling” state, even though it had successfully published on the backend.

Root Cause:

The incident was triggered by the localization of a large content item involving over 16,000 entries. This placed unexpected load on part of our infrastructure, leading to memory pressure and delays in processing publish events. As a result, UI updates did not accurately reflect the publishing status.

Resolution:

We increased system resources and redeployed affected services, which restored full functionality.

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Corrective Actions: 

To help prevent similar issues in future, we have already:

• Added new alerts to proactively monitor system load and memory usage.
• Improved internal documentation and escalation processes. 

We are also:

• Reviewing how large-scale content changes are processed across the platform to improve system resilience.

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If you have any questions or would like to discuss this further, please contact your Customer Success Manager or email us at cs@amplience.com.